Returns

We want you to be thrilled with your new purchase. However, if you need to return an item, we're here to help.

Standard Return Policy

At Laffyt, we stand behind the quality of our products and want you to be satisfied with your purchase. If you are unsatisfied, you can return your merchandise within 14 calendar days and we will refund the purchase price, less original shipping costs. This includes all stock merchandise.

There are a few important things to keep in mind when returning a product that you purchased from our website:

  • You have 14 calendar days from the date of delivery to return an item.
  • Laffyt products purchased through other retailers must be returned in accordance with the retailer's respective returns and refunds policy.
  • Claims for missing items or items damaged in transit must be received within 14 days of receipt of merchandise. Please refer to the next section for more details.
  • Merchandise must be in new, (unused) and saleable condition, in the original packaging, with all components that were originally provided with the merchandise (ie. batteries, chargers, cables),
  • Returns must include a copy of the original invoice or packing slip.
  • The customer is responsible for covering the cost of shipping returned merchandise to Laffyt.

There are some items, however, that are ineligible for return, including:

  • Custom-made products
  • Products no longer in resalable condition or damaged from use
  • Clearance merchandise
  • Closeout merchandise
  • Refurbished equipment

Shipping Damage in Transit

Please inspect your package by opening the shipping and retail boxes before accepting the delivery. Items may become damaged in transit even if the packaging does not show signs of damage. Do not accept delivery of packages that are visibly damaged without inspecting their contents. If any merchandise appears to be damaged, please refuse delivery of the item and write, "Refused due to damage" on the delivery receipt. Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Service immediately. Claims with outer packaging damage must be received within 3 days of receipt of merchandise.

Please keep all packing materials and boxes until you confirm all contents are in good working condition. If you discover any missing items or damage to merchandise after the shipment was accepted, notify our Customer Service immediately. Claims for missing items or items damaged in transit must be received within 15 days of receipt of merchandise.

Refunds and Exchanges

A credit will be issued to the original payment method for properly returned merchandise. Please allow 1-2 billing cycles after the return of merchandise for the credit to be processed and visible on the applicable payment statement.

Shipping and handling charges from the original order will not be refunded unless the merchandise is defective, as determined by Laffyt in its sole discretion.

Packages refused will be awarded product refund, less any shipping and fees incurred by Laffyt. If a package is refused due to damage in shipping, a replacement will be provided once the original is received by Laffyt.

Price Adjustments

A price adjustment is permitted only when an item has been marked down. A price adjustment request must be made within 14 days of purchase from this website. Contact our Customer Service to submit your request.

How to Return an Item

To initiate a return of an item purchased on this website, please complete the following steps:

  1. Please contact our Customer Service.
  2. We will email you a Return Authorization (RA) Number. We will not accept shipments without an RA Number.
  3. Properly package the item(s) to ensure protection from damage in shipping. Include the RA Number on the outside of the box.
  4. We strongly recommend shipping merchandise via FedEx, UPS, or another delivery service that provides tracking information and insurance. You are responsible for return shipping charges and international fees.